Students, faculty, staff, , external organizations and representatives
A. Before participating in the CSER program, supervisors must read and agree to the following policy. The LU Serve office reserves the right to deny any organization, supervisor, or student request for CSER approval. Any questions or concerns not covered by the following policies should be directed to LU Serve.
Location: Dorm 20, 1st Floor
Hours: M-F 8:00 a.m. – 4:30 p.m.
Phone: (434) 582-2325
FAX: (434) 582-2660
B. Supervisors should familiarize themselves with the following policy: (I) Approval Criteria, (II) Supervisor Responsibilities, (III) Duration of Service, and (IV) Grading Policies.
II. Approval Criteria:
A. Each CSER opportunity should provide a student at least 20 hours under one organization and one supervisor.
B. Organizations may be one of following:
1. Liberty University department
2. Church or religious establishment
3. Non-profit 501c3 organization
4. Exceptions (approved case-by-case)
• Civic organizations
• Public schools and universities
• Nursing Homes/Retirement Homes
C. Each CSER supervisor must be affiliated with the organization listed on the student’s registration and agree to the supervisor contract.
D. CSER opportunities are divided into two major categories, pre-approved and non-pre-approved opportunities:
1. Pre-approved opportunities include organizations that have an established relationship with the CSER program. LU Serve provides these organizations a unique CSER course code and a page on the LU Serve website. Students may register for these opportunities without prior approval from the LU Serve office.
2. All other CSER opportunities are not pre-approved. These organizations are grouped in two generic course codes, either 279-001 Church Extensions or 399-001 Special Projects. Registrations under these codes require approval by the LU Serve office.
3. Organizations that average ten or more students for two consecutive terms are eligible to become a pre-approved opportunity. LU Serve evaluates eligible organizations on an annual basis.
E. Service Locations
1. All service opportunities should be held in public locations, commercial properties, or at the organization’s office.
2. The service opportunities must not occur at or inside a privately owned residence, unless the CSER receives prior approval, two or more students are present, and both students are under the direct supervision of the CSER supervisor.
III. Supervisor Responsibilities
A. The supervisor contract outlines the responsibilities for each CSER supervisor. Each supervisor must agree by electronic signature to the following guidelines:
B. As a CSER Supervisor of Liberty University students I:
1. Agree to read and abide by the CSER Supervisor Policy (link provided).
2. Understand that each student is required to serve a minimum of 20 hours per semester to receive a passing grade, and will provide adequate opportunity for each student to fulfill this requirement.
3. Understand that if I require more than 20 hours over the course of the semester, I will inform students of this before they enroll.
4. Understand that it is my responsibility to communicate with every student at the beginning of the semester when they should report to begin their CSER. I will immediately contact any student that fails to show up.
5. Agree to properly orient each student volunteer with regard to the overall mission of my organization as well as legal matters, issues of confidentiality, emergency protocol, and any other matters of importance.
6. Understand that students are not to receive academic credit, scholarship, or monetary compensation for the work that they do for CSER credit.
7. Understand that students are ineligible to receive CSER credit if they are employed by my organization or department.
8. Understand that the student to supervisor ratio should be no greater than 50:1.
9. Agree to complete the online evaluation form with the student and assign a final grade in a timely manner after the students have fulfilled their required hours.
10. Agree to hold students accountable to their commitments in order to aid their learning of time management and integrity.
11. Agree to address any problems between the student and me with the student first. If my efforts do not resolve the problem, I understand that I should contact LU Serve for assistance.
12. Agree to notify the LU Serve office in the event that I will no longer be serving as a CSER supervisor.
13. Understand that should I violate any part of this contract, I may forfeit the privilege to supervise CSER students.
IV. Duration of Service
A. Supervisors are expected to provide at least 20 hours of service for each student per semester.
1. Organizations are permitted to require additional hours so long as the students are given advance notice in writing and prior to registration.
2. LU Serve also recognizes that organizations may incur additional costs by offering CSER opportunities. If so, these organizations are permitted to charge a small fee to offset the costs for training CSER students. If the organization chooses to charge a fee, the organization must first receive approval from LU Serve, and the student must be given advance notice in writing prior to registration. Charging a fee without prior approval from LU Serve or failing to disclose the fee could result in removal from the CSER program.
B. Students are expected to serve with the same organization for one academic year (fall and spring semesters). A student’s fall registration will automatically roll-over to the spring semester. Students are not required to serve during winter or summer terms.
C. If a student requests to drop his or her CSER for the spring semester, the supervisor may approve or deny the request. If the supervisor denies the request, the student is required to fulfill their services hours as originally intended.
D. Summer and winter CSERs are optional and valid for one semester at a time. Fall or spring CSERs do not automatically roll-over to winter or summer terms.
V. Grading policy
A. Supervisors will also be required to validate each student's hours and complete a brief evaluation.
B. Each student will receive a letter grade of A, B, C, D or F, according to the following criteria:
1. A = Student displays exceptional service; excellent attitude; volunteered at least 20 hours
2. B = Displays satisfactory service; punctuality; appropriate attitude; volunteered at least 20 hours
3. C = Displays acceptable service; usually punctual; acceptable attitude; volunteered at least 20 hours
4. D = Displays unsatisfactory service; not punctual; volunteered at least 20 hours
5. F = Designates "failure;" unacceptable service; volunteered less than 20 hours
C. Evaluations and grades must be submitted by the end of each term–dates set by the Registrar’s Office as the Post Final Grades deadline. Failure to submit grades by the deadline may result in termination as an approved CSER supervisor.
The purpose of this policy is to inform CSER Supervisors of their responsibilities to Liberty University and its students. Supervisors are required to abide by this policy in order to participate in the program.
Definition of Glossary Terms
Add Request: A pending task in the supervisor dashboard when a student has requested to register for CSER.
CSER: Christian/Community Service
CSER 279-001: A generic CSER code for all churches that are not a pre-approved CSER opportunity.
CSER 399-001: A generic CSER code for all organizations (except churches) that are not a pre-approved CSER opportunity.
CSER Codes: A course code assigned to each organization that appears on the student’s transcript.
Drop Request: A pending task in the supervisor dashboard when a student has requested to drop a CSER.
Organization: An approved place through which students fulfill their service requirement.
Pending Evaluation: A pending task in the supervisor dashboard when the supervisor must evaluate the student and assign a grade.
Student Dashboard: An online platform where students manage their CSER registrations.
Supervisor: A representative of the organization that has agreed to oversee student service hours, provide mentorship and guidance, and complete evaluations at the end of each term.