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4.1.7.10 Student Complaint Resolution Process

Policy Information

Issuing Office

Financial Aid

Affected Parties

Students

Policy Language

Liberty University accepts the State Council of Higher Education for Virginia (SCHEV)'s oversight in resolving student complaints from students taking distance education under the aegis of the State Authorization Reciprocity Agreement (SARA).

Policy Rationale

This is a state regulated policy that ensures Liberty University is compliant with the complaint resolution process through SCHEV.

Definition of Glossary Terms

None specified

Procedural Information

Procedures

Once a student has exhausted all complaint/grievance resources at the university and the complaint remains unresolved, the student may file a formal complaint with SCHEV https://form.jotform.com/61675518201150  

Sanctions

None specified

Exceptions

None